1. Introduction 1.1. ZA Online Stores (Pty) Ltd t/a iStore Pre-Owned (the “Company”) always aim to provide a high standard of care in all our services. 1.2. Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services, it is important that you let us know.
2. Making a suggestion 2.1. Often people feel more comfortable about suggesting improvements rather than complaining formally. Anyone receiving services, and their friends and/or family, may make a suggestion. 2.2. First you should speak to the Line Manager or the Manager on duty at the particular time. 2.3. If the suggestion is something that the Company as an organisation needs to consider you can send it to our Customer Service Department at email@example.com.
3. Making a complaint 3.1. We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence. 3.2. The Company assures clients and their families that it will not withdraw or reduce services because someone makes a complaint in good faith.
4. Who to complain Anyone affected by the way the Company provides services can make a complaint.
5. How you can make a complaint 5.1. You can complain: 5.1.1. in person 5.1.2. by telephone 5.1.3. through a member of our staff 5.2. Where someone complains orally, we will make a written record and provide a copy of it: 5.2.1. by letter; 5.2.2. by email.
6. Anonymous complaints We deal with anonymous complaints under the same procedure; however, it is better if you can provide contact details so we can tell you the outcome of our investigation.
7. Responsibility 7.1. The Store Manager has overall responsibility for dealing with all complaints made about their service. 7.2. We will provide as far as is reasonably practical: 7.2.1. any help you need to understand the complaints procedure; or
7.2.2. advice on where you may get that help.
8. How we handle complaints 8.1. The Store Manager or the Company may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint. 8.2. We will acknowledge a complaint within 3 (three) working days and give you the name and contact details of the person investigating it. 8.3. We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 (twenty-eight) working days unless we agree a different time scale with you. 8.4. When we have finished investigating, we will correspond, via email or telephone with you to discuss the outcome, and write to you with: 8.4.1. details of the findings; and 8.4.2. our proposals to resolve your complaint.
9. Time period You should complain as soon as you are able to do so after the date on which the event occurred or came to your notice.
10. Further steps 10.1. Once we have dealt with your complaint, if you are not happy with the outcome you can refer your complaint to the Consumer goods & Services Ombudsman (CGSO) and ask for it to be reviewed. The CGSO provides a free independent service. 10.2. You can contact the Ombudsman at:
2nd hand iphone, 2nd hand iphone deals, 2nd hand laptop, 2nd hand laptop for sale, 2nd
hand macbook pro, 2nd hand notebook, 2nd hand notebook laptop for sale, 2nd laptop for
sale, apple accessories, apple certified pre-owned, apple charger, Apple Deals, apple
earphones, apple pre owned, apple pre owned iphone, apple products sale, apple
refurbished iphones for sale, apple screen cover, apple second hand, apple store pre owned
phones, apple trade, apple watch, appletrade, best apple deals, best iphone deal, best used
iphone, budget smartphones, buy 2nd hand iphone, buy certified pre owned iphone, buy
cheap iPhone, Buy cheap iPhone South Africa, buy demo apple, buy iPhone, buy iphone
certified pre owned, buy iphone second hand, buy iphone used, buy mac pre owned, buy
old iPhone, buy pre owned iphone, buy pre owned iphone South Africa, buy preowned
iphone, buy preowned iphone near me, buy preowned iphones, buy refurbished iphone,
buy used apple products, buy used iphone, buy used iphones for sale near me, cellucity,
certified pre owned iphone, certified pre owned laptops, certified pre owned Mac, certified
used iphones for sale, cheap iPhone, cheap iphone Gauteng, cheap iPhone South Africa, cheap iPhone western cape, cheap pre owned iphones, cheaper iphone, cheapest iPhone, deals ipad, deals iphone, deals mac, demo iphone, demo iphone for sale, demo mac, demo mac for sale, Experimax, good second hand laptops, headphones, ipad, ipad cover, ipad pre-owned, ipad pre-owned South Africa, ipad second hand, iphone, apple olx, iphone accessories, iphone bargin, iphone cash converters, Iphone cash crusaders, iphone certified pre owned, iphone cover, iphone deals pre owned, iphone for sale, iphone for sale in Gauteng, iphone for sale pre owned, iPhone Gauteng, iphone gumtree, iphone kzn, iPhone Northern cape, iphone olx, iphone owned, iphone owned price, iphone pre owned, iphone pre owned deals, iphone pre owned for sale, iphone pre owned for sale South Africa, iphone pre owned Gauteng, iphone pre owned istore, iphone pre owned istore Gauteng, iphone pre owned istore KZN, iphone pre owned istore South Africa, iphone pre owned istore Western cape, iphone pre owned near me, iphone pre owned price, iphone pre owned prices, istore near me, iphone pre owned store, iphone pre owned Western Cape, iphone pre-owned, iphone pre-owned deals, iphone pre-owned price, iphone pro pre owned, iphone sale, iphone screen protector, iphone second hand, iphone south africa, iphone specials, iphone tech deals, iphone used, iphone used phones, iphone western cape, iphones for sale near me, istore factory shop, istore pre owned, istore pre owned iphone, istore pre owned iphones, istore pre owned phones, istore pre owned store, istore pre-loved, istore preowned, istore pre-owned, istore pre-owned South Africa, laptop used, mac pre owned, mac pre-owned, mac pre-owned deals, mac second hand, mac shack, macbook air pre owned, macbook air refurbished, macbook air second hand, macbook air used, macbook pro pre owned, macbook pro refurbished, macbook pro second hand, macbook pro used, old iPhone, old iPhone for sale, old laptop for sale, phone cover, PowerBite, pre loved iphones, pre owned, pre owned apple, pre owned apple products, pre owned cell phones, pre owned cell phones for sale, pre owned deals, pre owned ipad, pre owned iPhone, pre owned iphone deals, pre owned iphone for sale, pre owned iphone for sale near me, pre owned iphone for sale south africa, pre owned iphone istore, pre owned iPhone near me, pre owned iphones for sale, pre owned laptop, pre owned mac deals, pre owned macbook for sale, pre owned macbooks, pre owned phone, pre owned phones for sale, preloved iphones, pre-owned apple products, pre-owned computer, preowned iphone, pre-owned iPhone, preowned iphone for sale, preowned iphones, preowned iphones for sale, preowned iphones near me, pre-owned laptop, reconditioned iphone, refurb macbook, refurbished apple products, refurbished apple products near me, refurbished imac, refurbished iPhone, refurbished laptop, refurbished Mac, refurbished Phone, screen protector, second hand apple computer, second hand apple products, second hand apple watch, second hand computer, second hand imac, second hand ipad, second hand ipad South Africa, second hand iphone, second hand iphone deals, second hand iphone for sale, second hand iphone guarantee, second hand iphones for sale, second hand iphones south africa, second hand istore, second hand laptop, second hand laptops cape town, second hand Mac, second hand mac deals, second hand MacBook, second hand mobile phone, second hand notebooks, second hand mac for sale, tablet covers, The cell store, used apple iphones, used apple kwazulu natal, used apple laptop, used apple products, used apple watch, used imac, used imac for sale, used ipad, used iphone, used iPhone kzn, used iphone deals, used iphone eastern cape, used iPhone Gauteng, used iPhone kwazulu natal, used iPhone south africa, used iPhone western cape, used iphones for sale, used iphones for sale near me, used laptop, used laptops for sale in south africa, used laptops in south africa, used laptops south africa, used Mac, used mac deals, used MacBook, used mobile phone, used notebook computers, used phone, wefix, Gorilla Phones, Gumtree, Phone Tradr,