General Terms & Conditions

1.1. These Terms and Conditions are binding and enforceable against every person (“you” or “your”) that accesses or uses this Website and/ or purchases products from iStore Pre-owned.

1.2.This website can be accessed at www.istorepreowned.co.za or https://istorepreowned.co.za/ related mobi-sites and software applications (the “Website”) and is owned and operated by ZA Online Stores (Pty) Ltd (the “iStore”).

1.3.By using the Website and by clicking on the “I Accept” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

1.4.These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”) and your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

1.5.If there is any provision in these Terms and Conditions that you do not understand, you may contact iStore Pre-owned on Talk2uspreowned@istore.co.za and request that iStore Pre-owned explain it to you before you accept the Terms and Conditions or continue using the Website.

1.6.Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or iStore Pre-owned in terms of the CPA.

1.7.iStore Pre-owned permits the use of this Website subject to these Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to these Terms and Conditions.

2.1. By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

2.2. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. You also agree that all content including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (the “Content”) belongs to iStore Pre-owned and you shall not therefore in any way use any robot, spider, other automatic device, or manual process to monitor, copy, reverse engineer, distribute or modify the Website or the information contained herein, without the prior written consent from iStore Pre-owned.

2.3. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

2.4. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of iStore Pre-owned.

3.1. When you place an order for a product, your order is subject to product availability. You acknowledge that stock of all products on the Website and at any Store is limited and that pricing may change at any time without notice to you. iStore Pre-owned will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are removed from the Website. iStore Pre-owned cannot guarantee the availability of stock. If you order a product on the Website or any Store and that product is no longer available after payment, iStore Pre-owned will notify you and you will be entitled to a refund of any amount already paid by you for such products.

3.2. Prior to delivery or your collection of the products you ordered; you may cancel an order at any time provided you do so before receiving a dispatch notice e-mail from iStore Pre-owned. After delivery or your collection of the products, you may return such products only in accordance with the iStore Pre-owned Returns Policy.

3.3. Before you make payment on the Website, you will have the opportunity to review any order for products that you have ordered.

4.1. You will be able to make use of Credit Card as a means of payment for any of the iStore Pre-owned products
4.2. iStore Pre-owned takes extensive steps to ensure that all transactions are secure. All transactions made through the Website are encrypted. You acknowledge that transactions that are performed over the internet may be vulnerable to being intercepted. iStore Pre-owned will not be liable for any loss that you way suffer as a result of any interception.

4.3. Where payment is made by credit card, iStore Pre-owned may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the products will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the products. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.

4.4. iStore Pre-owned reserves the right at any time and without giving you any advance notice to make changes to the prices of goods and to correct any pricing errors that may inadvertently occur.

5.1.All orders will be delivered to you free of charge.
5.2.iStore Pre-owned will perform deliveries through a third party service provider. You may be required to provide a valid form of identification when your order is delivered.
5.3.iStore Pre-owned is not liable for any incorrect order or delivery where you make an error in the information that you provide to iStore Pre-owned e.g. if you provide the incorrect delivery address or submit an incorrect order.
5.4.You acknowledge that the delivery of your order may be impacted by events beyond iStore Pre-owned’s control such as adverse weather conditions or industrial action. iStore Pre-owned is not liable for late deliveries of products purchased through the Website. iStore Pre-owned will, however, try to ensure a smooth delivery process.

7.1. iStore Pre-owned shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of products on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to iStore Pre-owned’s gross negligence), iStore Pre-owned shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

7.2. iStore Pre-owned shall not be bound by any incorrect information regarding the products displayed on any third-party websites.

9.1. iStore Pre-owned may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.

9.2. Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.

10.1. The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

10.2. Whilst iStore Pre-owned takes reasonable measures to ensure that the content of the Website is accurate and complete, iStore Pre-owned makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by iStore Pre-owned’s representatives, iStore Pre-owned shall not be bound thereby.

10.3. iStore Pre-owned disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.

10.4. Although the products sold from the Website or a iStore Pre-owned may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

10.5. In addition to the disclaimers contained elsewhere in these Terms and Conditions, iStore Pre-owned also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of iStore Pre-owned, its employees, agents or authorised representatives. iStore Pre-owned thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

11.1. This Website may contain links or references to other websites (“Other Websites”) which are outside of iStore Pre-owned control. These Terms and Conditions do not apply to those Other Websites and iStore Pre-owned is not responsible for the practices and/or privacy policies of those Other Websites or the “cookies” that those sites may use.

11.2. Notwithstanding the fact that the Website may refer to or provide links to Other Websites, your use of such Other Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Other Websites or your reliance on any information contained thereon.

12.1. iStore Pre-owned cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of iStore Pre-owned, its employees, agents or authorised representatives.

12.2. To the extent permissible by law, iStore Pre-owned will not be liable for any direct, indirect, special or consequential loss or damages howsoever arising out of your use of any of the iStore Pre-owned products.

12.3. iStore Pre-owned will not be liable for any direct, indirect, special or consequential loss or damages howsoever arising including but not limited to, your use of this Website, activity on the Website and or any linked Other Websites.

12.4. You hereby indemnify iStore Pre-owned and hold it harmless against any loss or damage you or any third party may suffer as a result of your use of this Website, any Other Website and/or the iStore Pre-owned products.

13.1. iStore Pre-owned will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you.

13.2. iStore Pre-owned may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that iStore Pre-owned will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.

14.1. All complaints and queries should be sent by email to Talk2uspreowned@istore.co.za

14.2. Any legal notices that you give iStore Pre-owned under this contract must be sent by registered post to PO Box 782162, Sandton, 2146.

14.3. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English.

14.4. All notices sent -

14.4.1.by hand will be deemed to have been received on the date of delivery;

14.4.2.by prepaid registered post, will be deemed to have been received 10 days after the date of posting;

14.4.3.by email will be deemed to have been on the date indicated in the “Read Receipt” notification. All e-mail communications between you and iStore Pre-owned must make use of the “Read Receipt” function to serve as proof that the e-mail has been received.

14.5. Where iStore Pre-owned needs to give you any notice as provided for in these Terms and Conditions or provide additional information about the products and services supplied to you, iStore Pre-owned will do so by sending you an email or posting a notice on this Website. You hereby consent to iStore Pre-owned providing you with notices or information in this way. 

15.1. These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.

15.2. In the event of any dispute arising between you and iStore Pre-owned, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Gauteng Division, Johannesburg) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.

15.3. Nothing in this clause 15 or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.

16.1. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.

16.2. Any failure on the part of you or iStore Pre-owned to enforce any right in terms hereof shall not constitute a waiver of that right.

16.3. .If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.

16.4. No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

16.5. If you need to obtain a sales record of your transaction to buy products through the iStore Pre-owned Website, you can contact iStore Pre-owned within 30 days of the transaction.

16.6. No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.

16.7. These Terms and Conditions contain the whole agreement between you and iStore Pre-owned and no other warranty or undertaking is valid, unless contained in this document between the parties.

16.8. As of August 1, 2023, all iPhone purchases are covered by a 2-year warranty (for full warranty terms and conditions click here), while all Mac, iPad, and Apple Watch purchases are covered by a 1-year warranty.  

16.9. iPhone purchases prior to 1 August 2023 will still carry their 1 year warranty. 

17. Vodacom contracts at iStore Pre-owned

Summarised terms:

17.1. ZA Online Stores (Pty) Ltd t/a iStore (“iStore Pre-owned”) is a reseller of the network operators - Vodacom and will perform the contract application on the customers behalf.

17.2. iStore Pre-owned undertakes to process and use Subscriber Personal Data only for the purpose for which it has been collected and undertakes that this processing must be carried out in accordance with any notice, consent or other requirement which may be required by any applicable law from time to time.

17.3. Contract applications are processed in line with each network operators' rules of engagement. Products must be insured to the full replacement value.

17.4. Queries related to the devices that form part of a contract application order (iPhone, Mac, iPad or accessories) must be referred to iStore Pre-owned through one of its customer contact channels.

17.5. The device/s selected is/are the choice of the customer and that the/their features, capacity, colour and functionality are relevant to a customers' needs.

17.6. The subscription (price plan) selected is the choice of the customer and the conditions and billing of the subscription and its benefits in terms of airtime, voice minutes, SMS's and Data have been explained, including any monthly billing, bundles and once-off charges.

17.7. Products acquired through a contract application via iStore will be subject to the standard iStore returns and repairs' policy.

17.8. The device taken out, on contract basis, is only returnable based on technical faults as determined by an Apple Authorised Service Centre (of which iStore Pre-owned is one).

17.9. International Roaming may be subject to a deposit, paid to the selected Network Operator.

17.10. FUP (Fair Usage Policy) may apply to my contract.

17.11.VAS (Value added Services) or insurance amendments applicable to the contract and device/s must be done by the customer by contacting the relevant entity.

17.12. It is the responsibility of the customer to insure the newly contracted device.

17.13. A standard activation/upgrade fee may be applicable to facilitate an application.

17.14. All Network Provider terms and conditions apply. To view a full set of these please visit the following websites: https://www.vodacom.co.za/vodacom/terms/terms-and-conditions

17.15. Key terms related to:

17.15.1. New Line:

• Billing is done on a Pro-Rata basis in the 1st month from the moment that my new line is activated.

17.15.2. Port:

• Once a number port request has been successfully completed, ALL accumulated airtime, voice (minutes), SMS's and Data on the old SIM and network will be forfeited.

• A customer will have to give provide the current network provider 30 days' notice to port out of their network and that this can only happen once the full contract term with the current network provider has reached finality.

17.15.3. Upgrade:

• For early upgrades, there may be financing outstanding on a previous contract and this outstanding finance will be added/settled upfront onto a new contract until it is settled in full.