Pre-owned Apple Products Condition Guide

iStore Pre-owned condition guide

Find the perfect Apple product, your way

We understand that buying pre-owned Apple products comes down to two key things: quality and value for money. That’s why we’ve created a simple, transparent Product Condition Guide to help you choose confidently.

Every device we sell is 100% functional and thoroughly tested — no matter the condition. Our grading system, listed in each product description, helps you understand the cosmetic condition of the device (like surface wear or screen marks), so you know exactly what to expect.

Whether you want something that looks close to new or you're happy with a few scuffs for a better deal — we’ve got options to suit every budget and preference.

Images are for illustrative purposes only and are intended to give you an idea of the product condition. Please note that actual imperfections may vary in type and location.

Best Better Good Fair

Our range of iStore Certified Pre-owned products in "Best" condition represent the highest quality available in our selection. Each device has passed our rigorous quality assessment program and is 100% functionally guaranteed. iPhones come with a 2-year warranty, while Mac, iPad, and Apple Watch include a 1-year warranty.

"Best" condition products show minimal to no signs of previous use. The body may have extremely light or barely visible markings, if any at all. Screens across iPhone, iPad, and Mac are unmarked, offering a near-new appearance for those who want top condition at a better price.

All Mac, iPhone, and iPad devices are supplied with a brand-new generic charging cable. Mac devices also include a new generic power adaptor. Earphones are not included. Apple Watch comes with a generic magnetic charging cable and a new strap.

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Our range of iStore Certified Pre-owned products in "Better" condition offer excellent value with minimal signs of previous use. 100% functionality is guaranteed, and each device has passed our extensive quality assessment program. iPhones include a 2-year warranty, while Mac, iPad, and Apple Watch come with a 1-year warranty.

"Better" condition products may show only light signs of wear, such as minor scratches or faint scuff marks on the body. For iPhone and Mac, small surface marks may be present, typically around the edges or near ports. Screens may have extremely faint, barely noticeable scratches that do not affect usability. These devices are ideal for those who want great value with a device that still looks close to new.

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Our range of iStore Certified Pre-owned products in ‘Good’ condition offer exceptional value at our most competitive prices. Each device is 100% fully functional, having passed our thorough quality assessment process, and comes backed by a 2 year warranty on pre-owned iPhone and a 1 year warranty on Mac, iPad and Apple Watch.

‘Good’ condition devices will show visible signs of wear, such as light scratches or minor dents on the body. For iPhone and Mac, you may notice speck-like markings around the edges or near the charging port. Mac may have scuff marks or scratches on the top and bottom cases, with occasional small dents along the edges. Displays may include light, visible scratches that do not affect usability.

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Our iStore Certified Pre-owned products in ‘Fair’ condition are perfect for customers who prioritise performance and price over appearance. Each device is 100% functional and has passed our rigorous quality checks. iPhone come with a 2-year iStore Certified Pre-owned warranty, while all other Apple products include a 1-year warranty.

‘Fair’ condition devices show noticeable signs of wear, including scratches, scuffs, and/or small dents on the exterior casing. For iPhone and Mac, this may include visible wear around high-contact areas such as edges, corners, or the charging port. MacBook may have heavier surface marks or multiple dents on the casing. Screens may show more pronounced scratches or wear, which may be visible during use but do not affect device functionality.

Available in store only

iStore Pre-owned Guaranteed Quality

As iStore Pre-owned we strive to give you quality products no matter what, which is why all of our devices undergo testing and quality checks.

iPhone