General Terms and Conditions: Website and online services

This document sets out the terms and conditions that apply to the Core Group website and online services (“General Terms and Conditions”). By using and/or accessing any of the pages available on this site as well as any of the online services, you accept and agree to comply with the General Terms and Conditions contained herein. Your access to and use of our website, is subject to these General Terms and Conditions, as well as any other policy documents available on the Core Group website. Should you not agree with the General Terms and Conditions, please leave the website and stop using the online services. The provisions of these General Terms and Conditions contain assumptions of risk and/or liability by you and limit and exclude liabilities, obligations and legal responsibilities, which we will have towards you and other persons. These provisions also limit and exclude your rights and remedies against us and place various risks, liabilities, obligations and legal responsibilities on you. These provisions may result in your being responsible for paying additional costs and amounts and we may also have claims and other rights against you. To the extent that any services or goods provided under these General Terms and Conditions are governed by the CPA, no provision in these General Terms and Conditions is intended to contravene the applicable provisions of the CPA, and therefore all provisions of these General Terms and Conditions must be treated as being qualified, to the extent necessary, to ensure compliance with the applicable provisions of the CPA to the extent it may be applicable.

 

1. Definitions:

1.1 "CPA" means the Consumer Protection Act 68 of 2008, as amended, varied, novated or substituted from time to time;
1.2 “ECT Act” means the Electronic Communications and Transaction Act 25 of 2002; 
1.3 "General Terms and Conditions" has the meaning set out above;
1.4 "intellectual property" shall include all and any intellectual property including, without limitation: (a) all patents and applications therefor and all reissues, divisions, renewals, extensions, Provisionals, continuations and continuations-in-part thereof; (b) all inventions (whether patentable or not), invention disclosures, improvements, proprietary and confidential information, trade secrets, know-how, technology, technical data, utility models, topography rights and customer lists, and all documentation relating to any of the foregoing; (c) all copyrights, copyright registrations and applications therefor, and all other rights corresponding thereto; (d) all industrial designs and any registrations and applications therefor; (e) all internet uniform resource locators and domain names and all goodwill associated with or pertaining to any of the foregoing, (f) all trade names, business names, logos, slogans, designs, rights in trade dress or get-up, common law trade-marks and service marks, trade mark and service mark registrations and applications therefor and all goodwill, rights to sue for passing off, and unfair competition rights, associated with or pertaining to any of the foregoing; (g) all software, databases and data collections and all rights therein; (h) all moral and economic rights of authors and inventors, however denominated; (i) all social media accounts including all log in and password details to such accounts and content; and(j) all rights arising out of or associated with any of the foregoing, including all rights to sue and recover damages for past, present and future infringement, misappropriation, dilution or other violation of any of the foregoing; and (k) all rights or forms of protection having equivalent or similar effect to any of the aforementioned, which may subsist in any country in the world;
1.5 "online services" means provision of access to our website and any other service we offer electronically via our website;
1.6 "our site", "site", "our website" and "website" means the website with the address www.istorepreowned.co.za, or any other website notified by us from time to time, or any website with a URL that is validly registered to Core Group;
1.7 "personal information" has the meaning given in POPIA;
1.8 “POPIA” means the Protection of Personal Information Act 4 of 2013, whether or not fully in force and effect, and as amended, varied, novated or substituted from time to time;
1.9 "us", "our", "we" and "Core Group" Collectively refers to ZA Online Stores (Pty) Ltd t/a iStore; The Core Computer Group (Pty) Ltd; The Core Computer Business (Pty) Ltd; Core Group Africa (Pty) Ltd; Core Peripherals (Pty) Ltd; Core Gaming Systems (Pty) Ltd; One Sandton Drive Properties (Pty) Ltd; Mobile In Africa (Pty) Ltd; Think Ahead (Pty) Ltd and Techmarkit Holdings (Pty) Ltd; and
1.10 "you" and "your" means any person who enters or uses the site, including any legal guardian acting on your behalf.

 

2. Use and availability of the website and online services
2.1 The website may only be used for lawful purposes.
2.2 You may not for purposes other than your personal use and/or non-commercial use, store or print copies of the website. You may not cache information provided by the site on your own server and copy, adapt or modify or re-use the content of the website without the prior written consent of Core Group.
2.3 You agree:

2.3.1 not to reproduce, duplicate, copy or re-sell any part of our site (including any content contained on it) or the online services in contravention of the General Terms and Conditions;
2.3.2 not to access without authority, interfere with, damage or disrupt:
2.3.2.1 any part of the site;
2.3.2.2 any equipment or network on which the site is stored;
2.3.2.3 any software used in the provision of our site; or
2.3.2.4 any equipment or network or software owned or used by any third party.

2.4 We do not guarantee that the site, or any content on it, will always be available or be uninterrupted. Access to the site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice.
2.5 We will not be liable to you, if for any reason the site is unavailable at any time or for any period.
2.6 Should you commit a breach of this provision, you agree that we are entitled to report such breach to the relevant law enforcement authorities and to co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site, the online services and any content contained therein will cease immediately.

 

3. Disclaimer

3.1 Whilst we take all reasonable steps to keep the information up to date and correct, and to ensure the proper performance of the website and online services, we make no representations, warranties or guarantees of any kind, express or implied, about the completeness, accuracy, sufficiency, reliability, suitability or availability with respect to the website or the information, services or related graphics or other content contained on the website for any purpose. Any reliance that you place on such information and the use of the online services is therefore strictly at your own risk.

3.2 The content on the site is provided for general information only. It is not intended to amount to advice, on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the site. Should you rely on information on the site or take any action or refrain from taking action on the basis of such information, we shall not be responsible for any damages, loss or injury suffered by you as a result thereof.

3.3 To the extent permitted by applicable law, in no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, and/or loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Core Group does not guarantee that the site and the contents thereof, or the use of the site, the contents, Core Group servers nor any electronic communication sent by Core Group, is free of bugs, viruses or any other harmful or potentially harmful or destructive components or code, will be uninterrupted, complete, timely and/or secure. You are responsible for configuring your information technology, computer programmes and platform in order to access our site and the online services. You should use your own virus protection software.

3.4 The site, online services, information, content and material contained on this website is made available for general information purposes only and is provided an "as is" and "as available" basis. It is provided without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Core Group provides you with the site on the basis that it excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these General Terms and Conditions, might have effect in relation to the site.

3.5 Our site and the online services are primarily intended for use by users from and within South Africa. While our site and the online services are available for use by users from and within countries other than South Africa, we cannot guarantee that our site or online services comply with the applicable law of, or is appropriate for use in, other jurisdictions. 

 

4. Hyperlinks to third party sites

This site may contain hyperlinks to third party sites. Core Group holds no responsibility for the nature, content and availability of such sites. The hyperlinks do not constitute an express or implied endorsement sponsorship, affiliation or recommendation by Core Group whatsoever. The sites are provided for customer convenience and for your information only. The website and online services provided by third parties shall be used at your own risk. 

 

5. Suspension or Termination

5.1 We will determine, in our sole discretion, whether there has been a breach of these General Terms and Conditions through your use of our site and/or online services. When such a breach has occurred, we may take such action as we deem appropriate, including but not limited to all remedies listed in clause 5.2 below.

5.2 Failure to comply with these General Terms and Conditions may result in our taking all or any of the following actions:

5.2.1 immediate, temporary or permanent withdrawal of your right and ability to use our site and/or any of the online services;

5.2.2 issue of a warning to you;

5.2.3 legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

5.2.4 further legal action against you;

5.2.5 disclosure of such content and information about or relating to you, to law enforcement authorities as we reasonably feel is necessary.

5.3 We exclude liability for actions taken in response to breaches of these General Terms and Conditions. The remedies described above are not limited, and we may take any other lawful action we deem reasonably appropriate.

 

6. Liability and Indemnification

6.1 We will not be liable to any you for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

6.2.1 use of, or inability to use, our site; or

6.2.2 use of or reliance on any content displayed on our site;

6.2.3 if you are a business user, please note that in particular, Core Group will not be liable for;

6.2.3.1 loss of profits, sales, business, or revenue;

6.2.3.2 business interruption;

6.2.3.3 loss of anticipated savings;

6.2.3.4 loss of business opportunity, goodwill or reputation; or

6.2.3.5 any indirect or consequential loss or damage.

6.2.4 If you are a consumer user, please note that Core Group only provides the site for domestic and private use only. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any indirect or consequential loss or damage, loss of profit, loss of business, business interruption, or loss of business opportunity.

6.3 Core Group will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site, or to your downloading of any content on it, or on any website linked to it.

6.4 To the full extent permitted by the law, you indemnify and hold Core Group harmless against all and any loss, liability, actions, suites, proceedings, costs, demands and damages that may arise directly or indirectly from a breach of the General Terms and Conditions by you, or arising out of or in connection with the failure or delay in the performance of the online services and/or your use of the online services.

6.5 Core Group is not liable for the failure to perform any obligations as a result of any circumstances which may be out of Core Group’s reasonable control, including but not limited to any technical problems related to the network operations, the terminations of the licenses to operate the network, an act of God, government intervention, restrictions or prohibitions due to government act or omission, act of default or lapse by any supplier or subcontractor or sub processor, industrial disputes and/or any other cause that is beyond the control of Core Group. In the event of such circumstances, Core Group’s obligations shall be delayed accordingly.

6.6 You accept that some of the information, content, tools or materials on the site come from external sources, and you agree that Core Group is not responsible nor liable for any of the information and content that has been received from these external sources.

 

7. Changes and/or amendments to these General Terms and Conditions and/or the Site

7.1 Core Group reserves, to the fullest extent permitted by law, the right to alter, delete and/or insert (change) any terms and conditions (including these General Terms and Conditions), content, online services and the like contained herein and on the site.

7.2 Any changes made, to these General Terms and Conditions or to any other terms and conditions, may be made by Core Group at any time and may be made without prior notice. Such changes will be made available on the site and your continued use of the site will mean that you accept and agree to such changes. 

 

10. Minors

The site is not intended for use by anyone under 18 years of age without the express consent of any such person’s legal guardian. As a condition of your access and/or use of the site, you warrant that you are 18 years old or older and have legal authority to agree to these terms of use, or that you are not 18 years old or older and have obtained the express consent of your guardian to use the site. If you are not 18 years of age or older or do not have the express consent of your guardian to use the site, you are not authorized to access the site. 

 

11. Your information

11.1 While all reasonable steps shall be taken by Core Group to ensure that the content of the website and online services provided and information collected is not accessed or disclosed to unauthorized third parties, we do not make any warranties or representations in this regard.

11.2 While Core Group has implemented policies, processes and technology aimed at protecting the personal information provided by users of the website, which are updated as necessary, you agree that we are not responsible for the policies and procedures of the sites that you may access through links from our website.

11.3 Internet communications are by nature, inherently insecure and unless that have been encrypted. We therefore assume no responsibility or liability in terms of any personal information whatsoever that be intercepted or lost, beyond our reasonable control.

 

12. Disclosures required in terms of ECT Act

12.1 Admission to the online service and transactions entered into through the website may be classified as “transactions” under the ECT Act and therefore you may be entitled to the rights as defined under the ECT Act.

12.2 Accordingly, Core Group provides the following information: 
a.    Full name and legal status: Core Group (Pty) Ltd, a company registered in accordance with the laws of the Republic or South Africa, with registration number 2004/004890/07. Physical address: 1 Sandton Drive, Sandton, 2146;

b.   Website address and email address: www.istorepreowned.co.za; talk2uspreowned.co.za

 

13. Intellectual property

13.1 The intellectual property on this site, the content and all material published on it, and the online services, is owned and/or licensed by Core Group, any use thereof requires Core Group's prior written consent. 

13.2 All of our rights remain strictly reserved. We reserve the right to revoke any rights in these General Terms and Conditions without notice, at any time and for any reason. 

13.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text Core Group’s status (and that of any identified contributors) as the authors of content on the site must always be acknowledged.

13.4 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from Core Group or its licensors.

13.5 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at Core Group’s option, return or destroy any copies of the materials you have made.

 

14.Applicable Law

The website is hosted, controlled and governed by the laws of the Republic of South Africa, and you hereby submit to the jurisdiction of the South African courts by accessing and using the site. The General Terms and Conditions must therefore be construed in terms of the laws of the Republic of South Africa.

 

15. General

15.1 If Core Group fails to exercise any particular right or provision, this does not constitute a waiver of any right or provision of these General Terms and Conditions, unless Core Group expressly waives such right or provision in writing.

15.2 These General Terms and Conditions are severable. Thus, if any provision contained herein is held to be illegal, invalid or unenforceable, that provision is deemed to be deleted without affecting the remaining provisions.

15.3 These General Terms and Conditions constitute the entire agreement between us and you, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us and you, whether written or oral, relating to its subject matter, including but not limited to any and all prior versions of these General Terms and Conditions that may have been published on our site.

 

16. Terms and Conditions for 5% Student Discount

16.1 This promotion is available exclusively to students with a valid student ID card.
16.2 The student must present a valid student card at the time of purchase to qualify for the discount.
16.3 Eligible students will receive 5% off the purchase price of any Mac, iPad, or iPhone.
16.4 This discount applies to the full price of the selected product and cannot be combined with other promotions, discounts, or offers.
16.5 The 5% student discount is available for in-store purchases only and cannot be redeemed online.
16.6 This promotion is valid until 31 December 2024, or while stocks last. The company reserves the right to modify or cancel the promotion at any time.
16.7 The discount is non-transferable and cannot be exchanged for cash.
16.8 iStore Pre-owned reserves the right to request further identification if necessary.
16.9 iStore Pre-owned reserves the right to amend or update these Terms and Conditions without prior notice.

 

17. Terms and Conditions for Local Warranty.

17.1 Pre-owned iPhone is covered by a local 2 year warranty. Click here to learn more.
17.2 Pre-owned Mac, iPad, Apple Watch and iMac is covered by a local 1 year warranty. Click here to learn more.

18. Network Provider contracts at iStore

Summarised terms:

18.1 ZA Online Stores (Pty) Ltd t/a iStore Pre-owned (“iStore”) is a reseller of the network operators - Telkom and Vodacom and will perform the contract application on the customers behalf.

18.2 iStore undertakes to process and use Subscriber Personal Data only for the purpose for which it has been collected and undertakes that this processing must be carried out in accordance with any notice, consent or other requirement which may be required by any applicable law from time to time.

18.3 Contract applications are processed in line with each network operators' rules of engagement. Products must be insured to the full replacement value.

18.4 Queries related to the devices that form part of a contract application order (iPhone) must be referred to iStore through one of its customer contact channels.

18.5 The device/s selected is/are the choice of the customer and that the/their features, capacity, colour and functionality are relevant to a customers' needs.

18.6 The subscription (price plan) selected is the choice of the customer and the conditions and billing of the subscription and its benefits in terms of airtime, voice minutes, SMS's and Data have been explained, including any monthly billing, bundles and once-off charges.

18.7 Products acquired through a contract application via iStore will be subject to the standard iStore returns and repairs' policy.

18.8 The device taken out, on contract basis, is only returnable based on technical faults as determined by an Apple Authorised Service Centre (of which iStore is one).

International Roaming may be subject to a deposit, paid to the selected Network Operator.

18.9 FUP (Fair Usage Policy) may apply to my contract.

18.10 VAS (Value added Services) or insurance amendments applicable to the contract and device/s must be done by the customer by contacting the relevant entity.

18.11 It is the responsibility of the customer to insure the newly contracted device.

18. 12 A standard activation/upgrade fee may be applicable to facilitate an application.

18.13 All Network Provider terms and conditions apply. To view the full set of these please visit the following websites.

18.13.1 Vodacom: Terms & Conditions

18.13.2 Telkom: Terms & Conditions

18.14 Key terms related to:

New Line:

• Billing is done on a Pro-Rata basis in the 1st month from the moment that my new line is activated.

Port:

• Once a number port request has been successfully completed, ALL accumulated airtime, voice (minutes), SMS's and Data on the old SIM and network will be forfeited.

• A customer will have to give provide the current network provider 30 days' notice to port out of their network and that this can only happen once the full contract term with the current network provider has reached finality.

Upgrade:

• For early upgrades, there may be financing outstanding on a previous contract and this outstanding finance will be added/settled upfront onto a new contract until it is settled in full.

 

19. Payments

You will be able to make use of the following means of payment for any of the iStore products:

19.1.1 Debit Card

19.1.2 Credit card

19.1.3 Mobicred (online only)

19.1.4 Payflex (online only)

19.1.5 Float (online & in store)

19.1.6 LayUp (online & iStore Pre-owned Rosebank Mall store)

19.2 iStore takes extensive steps to ensure that all transactions are secure. All transactions made through the Website are encrypted. You acknowledge that transactions that are performed over the internet may be vulnerable to being intercepted. iStore will not be liable for any loss that you way suffer as a result of any interception.

19.3 Where payment is made by credit card, iStore may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the products will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the products. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.

19.4 iStore reserves the right at any time and without giving you any advance notice to make changes to the prices of goods and to correct any pricing errors that may inadvertently occur.

Some products are not necessarily available in all stores and the prices on this Website may vary in-store from time to time, therefore iStore cannot guarantee that any particular product will be available at the price displayed on this website in-store.

 

Payflex

19.5.1 To apply for your Payflex account, select Payflex as your payment method at checkout, provide your ID number, cellphone number, email address, and Payflex will assess your application. Make sure that all these details are correct and only belong to you.

19.5.2 Payflex does not guarantee acceptance to the Pay-Later Service and reserves the right to decline your request for the Pay-Later Service at their sole discretion, even if you have previously used the Pay-Later Service and paid your instalments in full and on time for other transactions.

19.5.3 In order to be eligible to use Payflex as a payment method, you are required to be over the age of 18, have a South African-issued Visa or Mastercard debit, cheque, or credit card, currently reside in South Africa and have a good credit history.

19.5.4 Payflex will require the first payment to be paid upfront and your goods will be delivered as per our existing delivery times for your region. After that, the next three (3) payments will be deducted every two (2) weeks, over six (6) weeks, through an automatic debit from your bank card. So, make sure to have funds in your account on that date to honour the payment and avoid any late fees.

19.5.5 If the price of the product you want to purchase is more than the spend limit Payflex has given you, this is considered a “Heavy Basket”. In this scenario you will pay the full excess amount that is above what you qualify for from Payflex upfront as the first instalment and the spend limit that you have qualified for will be split over the last 3 instalments.19.5.6 For example, if your spend limit is R3000.00 and you wish to buy something for R10,000, your instalments would be as below:

Payment 1: R7,000.00

Payment 2: R1,000.00

Payment 3: R1,000.00

Payment 4: R1,000.00

19.5.7 The Payflex instalment displayed on the web site is illustrative only and assumes your spend limit is sufficient to cover the full cost of the product to be purchased.

19.5.8 No fees or interest will be charged in respect of the Instalment Plan, provided that all Instalment Payments are paid in accordance with the Instalment Plan. Payflex may charge default interest on any overdue amount (excluding Default Fees) once the Instalment Plan is deemed to be an incidental credit agreement in accordance with the NCA.

19.5.9 The maximum you can spend with Payflex depends on your individual Payflex assessment.

19.5.10 You can use any Visa, Mastercard, American Express (debit, credit, or cheque) to make a Payflex payment.

19.5.11 You are liable for any fees or costs that your bank may charge you when payment is made using your Card.

19.5.12 You can make a manual payment at any time by logging in to your Payflex customer portal.

 

Float

19.6.1 Float is a checkout payment solution that enables shoppers to split purchases into interest-free, fee-free monthly instalments

19.6.2 Customer's can only use their existing Visa or Mastercard credit card. Debit Cards will not be accepted.

19.6.3 Credit is solely dependant on funds available in your Visa or Mastercard credit card.

19.6.4 Float does not impose further minimum or maximum order value.

Payment terms will range between 2 - 6 months for products purchased on the iStore website.

19.6.5 Float may place a pre-authorisation (also known as a “reserve”) as a temporary hold against the credit you have available to spend on your credit card. This is not a charge and is interest-free.

19.6.6 Float payment method is available online only on the www.istore.co.za website.

19.6.7 Float payment method cannot be used to purchase any of the iPhone devices.

19.6.8 All returns and refunds to be processed using the existing iStore returns policy. 19.6.9 Once finalised, Float will adjust your instalment plan or refund money back to you accordingly based on the existing policy.

20. Delivery and Collection

When you order the products off the Websites you may elect to either:

1. collect the products at any iStore branch identified on the Website; or

2. request that the products be delivered to you.

 

Delivery:

20.1 iStore will perform deliveries through a third party service provider. You may be required to provide a valid form of identification when your order is delivered.

20.2 iStore is not liable for any incorrect order or delivery where you make an error in the information that you provide to iStore e.g. if you provide the incorrect delivery address or submit an incorrect order.

20.3 You acknowledge that the delivery of your order may be impacted by events beyond iStore's control such as adverse weather conditions or industrial action. iStore is not liable for late deliveries of products purchased through the Website. iStore will, however, try to ensure a smooth delivery process.

 

Same Day Delivery - Johannesburg and Cape Town only:

20.4.1 Same day deliveries are only available for Johannesburg, Pretoria, Cape Town and Gqeberha at this time and can only be done on certain products due to size restrictions.

20.4.2 Same day delivery is free for all purchases. Same day will reflect at checkout on qualifying products. Delivery cut offs may apply based on resource capacity. Order early to avoid disappointment.

20.4.3 Order must be placed and paid by 11:00 each day in order to qualify for same day delivery. Orders placed after this time will be delivered as soon as possible the following working day. Same day is also subject to driver availability. As far as possible, we will endeavour to have orders delivered within the same day but if this is not possible due to driver availability, we will delivery as soon as possible the following working day. Where EFT is used to process a payment for an order, the payment must first clear in order for the same day order delivery to be placed. EFT payments can take some time to clear depending on your bank so same day delivery is not guaranteed unless payment is immediate. Should there be any delays due to inclement weather or any acts outside of the control of iStore or 1Fetch, the order will be delivered as soon as possible. Customers will be notified in such instances. If for whatever reason the order cannot be delivered on the same day, it will be delivered first thing on the next business day. Customers will be notified in such instances.

 

Collection:

20.5.1 If you elect to collect the products from a Store, the Website will present a list of Stores that have or will have the products that you have ordered. You may then select the Store that you will be able to collect the products from (the "Collection Store").

20.5.2 If a product is not stocked in a particular Store, you will not be able to select that Store as the Collection Store on the Website.

The availability of the stock at the Collection Branch is as at the time the transaction is processed on the Website and the product may subsequently become unavailable between the time you completed the transaction and the time you go to collect the products from the Collection Branch. If the product becomes unavailable after the transaction of the Website, iStore will inform you and advise when the product may be available at that Collection Branch. You may then elect another Collection Branch, to have the order delivered to a delivery address or cancel the order and the iStore will make a refund to you.

20.5.3 After successfully completing the transaction on the Website, you will receive a confirmation e-mail advising you of the status of your transaction and the Collection Branch you have chosen. You will further receive another email and SMS with collection instructions. The iStore will also advise you when your products are ready for collection at the Collection Branch. Please do not attempt to collect the products from the Collection Branch prior to receiving communication from the iStore that your order is ready for collection (the "Collection Notice").

20.5.4 A store consultant will assist you at the Collection Branch and will require you to present valid identification in the form of a RSA ID document, passport or a drivers license as well as the unique pin (One Time Pin) issued via email or SMS.

Orders not collected within 14 days of the order date will be cancelled and fully refunded to the original payment method.

 

21.1 Promoter: This competition is run by iStore Pre-owned, a division of ZA Online (Pty) Ltd (“the Promoter)

21.2 Competition Period: The competition runs from 1 July 2025 to 31 July 2025. Only purchases made within this period will be eligible.

21.3 Eligibility

The competition is open to all residents of South Africa aged 18 years and older. Staff and staff family members are not permitted to enter the competition.

To qualify, participants must make a purchase of one or more of the following products: iPhone, iPad, Mac, or Apple Watch from any iStore Pre-owned physical location or the official website at www.istorepreowned.co.za.

Only completed and paid transactions will be eligible.

One entry per qualifying purchase.

21.4 Prize

One winner will receive R5000 in cash, paid via EFT (Electronic Funds Transfer).

The prize will be paid 30 days after the date of purchase to ensure the purchased item has not been returned or refunded.

Proof of banking details and valid ID will be required to process the EFT.

21.5 Winner Selection and Notification

The winner will be selected at random from all eligible entries received during the competition period.

The draw will take place on or before 15 August 2025.

The winner will be contacted via the email address or phone number provided during the purchase.

If the winner cannot be contacted within 7 days, a new winner will be drawn.

21.5 General

The Promoter reserves the right to disqualify any entry that does not meet the terms and conditions.

The prize is not transferable or exchangeable.

By participating, all entrants agree to be bound by these terms and conditions.

The Promoter’s decision is final, and no correspondence will be entered into.

The Promoter reserves the right to amend or cancel the competition at any time without prior notice.