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2 year warranty on iPhone | 1 year on Mac, iPad & Apple Watch | Free delivery nationwide

Online returns and refunds

If the product you purchased arrived broken, faulty or is not what you thought you ordered, you can return it to iStore by completing the below form.

Please take note of our returns policies here.

Mac Family

If you need to log a repair, you can use our online repair service by following this link.

Please complete the form below and our Online Sales Support team will be in contact to arrange a collection and answer any of your questions.

If you aren’t the original purchaser, you will need to have the proof of purchase. Refunds will only be made to the original purchasers payment method or via gift card. The original purchaser may be contacted before a refund is processed.

For Pay by Bank, you will need to supply a copy of your ID as well as proof of banking. Please note that refunds to business accounts need to be accompanied by banking confirmation on the business letter head. All documents are stored within POPIA guidance and are only used for the purpose of processing the refund.

If the packaging is in any way opened, damaged or tampered with, we will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the Returned Product. For full Ts and Cs please visit https://www.istore.co.za/returns-terms-and-conditions

If any information is found to be missing, this may cause delays in the refund being processed.

https://www.istore.co.za/returns-terms-and-conditions