Your trade-in value is locked in for 60 days
Here’s what that means and how to make the most of it.
Your locked-in value guarantees the same amount for your iPhone for 60 days, even if market prices change. That means more time and flexibility to upgrade when it suits you.
T&C’s apply.
What to expect next:
Your trade-in value is protected for 60 days.
Your value stays the same, even if trade-in prices change.
Redeem your locked-in value at any iStore when you’re ready to upgrade.
A specialist will assess your iPhone’s condition in-store before you trade in.
If your iPhone’s condition has changed, we’ll re-evaluate it when you trade in — but your locked-in value stays protected from market price changes during the 60-day period.
How would you like to use your trade-in value?
Choose how you’d like to use your locked-in value when trading in at iStore.
Use your value towards an upgrade
Apply your locked-in value as instant savings towards your new iPhone.
Lower your monthly payments
Use your locked-in value to reduce your monthly payments when upgrading your Vodacom, MTN or Telkom contract through iStore.
Get paid out in cash
Prefer cash instead? You can upgrade to a new iPhone first, then visit your nearest iStore within 30 days to trade in your previous one. Once your iPhone has been assessed in-store, your trade-in value will be paid out directly into your bank account.
Add your value to an iStore Gift Card
Prefer to decide later? You can add your trade-in value to an iStore Gift Card and use it anytime towards anything you like — from a new iPhone or Mac to accessories and services.
Get your iPhone ready for trade-in
To make your trade-in quick and effortless, complete these steps before visiting us in-store.
Before you arrive
Back up your iPhone
Save your data to iCloud or your Mac before resetting your iPhone.
Turn off Device Protection
Disable your passcode, Face ID or Touch ID.
Turn off Find My iPhone
Go to Settings › Apple ID › Find My › Find My iPhone and switch it off.
Sign out of iCloud
In Settings › Apple ID, scroll down and tap Sign Out.
Erase your iPhone
Go to Settings › General › Transfer or Reset iPhone › Erase All Content and Settings.
Need help backing up or resetting your iPhone?
Follow Apple's iCloud back-up guide
Frequently Asked Questions
-
How long is my locked-in value valid for?
Your locked-in value is valid for 60 days from the date you received it. During this time, your estimated trade-in value is protected from market price changes, giving you time to upgrade when it suits you.
-
What happens if I don't trade in within 60 days?
After 60 days, your locked-in value will expire and a new trade-in evaluation will be required. This means the trade-in value might change based on updated market pricing or your iPhone’s condition.
-
Can I complete my trade-in online?
You can book your in-store trade-in assessment online ahead of time for added convenience. However, your locked-in value is only available to redeem in-store, where an iStore technician will assess your iPhone and apply your locked-in voucher for you.
-
What if my iPhone’s condition has changed or I didn’t estimate it correctly?
If your iPhone’s condition differs from your original estimate — whether it’s from wear, damage, or an incorrect self-assessment — it will be re-evaluated in-store by an iStore technician. Your locked-in value stays protected from market price changes during the 60-day period, but any changes to the device’s condition may affect the final assessed amount.
-
When will I receive my cash payout?
If you choose the cash payout option, your locked-in value will be paid directly into your bank account after your iPhone has been assessed and approved in-store. This process may take up to 3 working days after your trade-in appointment.
-
Can I use my locked-in value towards a new iPhone purchase?
Yes. You can apply your locked-in value towards the purchase of a new iPhone at iStore.
-
Can I trade in multiple devices?
Yes. You can trade in up to five devices at iStore. Including Apple, Windows, and Android products. If you have additional devices, their values can be combined towards your upgrade or paid out separately, depending on what works best for you. Please note, the locked-in value applies only to iPhone trade-ins.
-
Do I need to bring anything with me to iStore?
Yes. Please bring the following items with you when completing your trade-in:
- Your iPhone — it’s recommended that it’s backed up and erased for a quicker in-store process
- A valid South African ID or passport
- A bank confirmation letter if you’re choosing the cash payout option
- Your iPhone charger, as this counts towards your locked-in value amount. Although it’s not compulsory
-
Is the locked-in value guaranteed?
Your locked-in value is guaranteed against market price changes for 60 days, provided your iPhone’s condition matches the initial evaluation. Any significant changes to the device’s condition may result in a revised assessment.
-
Do I need to book ahead before visiting iStore?
You don’t have to book ahead, you’re welcome to visit your preferred iStore at your convenience. If you’d like to plan ahead, you can book your in-store trade-in assessment online here. We recommend visiting early in the day to allow enough time for your assessment to be completed.
-
Can I lock in multiple values or get a new one if I made a mistake?
Yes. You can lock in as many trade-in values as you like. Each one remains valid for 60 days. You’re not required to use them, and if you’d like to get a new locked-in value (for example, if you made an error in your estimate), simply reply “restart” on WhatsApp to begin again.