iStore Pre-owned 1 Year Extended Warranty: Terms and Conditions

Available in South Africa only.

  1. The Plan

This service contract governs the hardware service and technical support provided to you by ZA Online (Pty) Ltd (“iStore”) under the above-mentioned plan (the “Plan”) for any pre-owned MacBook, iPad, Apple Watch and iMac excluding the accessories contained in its original packaging (“Covered Device”) listed on your proof of coverage document (“Plan Confirmation”) purchased from Core.

2. Applicable 12 months (1 years) extended warranty applicable from your date of purchase - when Coverage Begins and Ends.

Coverage starts on the same day as your purchase invoice date and will remain active for 12 months (1 year) thereafter. 

3. What is covered?

The extended warranty for MacBook, iPad, Apple Watch and iMac strictly covers technical faults relating to the product purchased. This includes but is not limited to the following major product components: battery, screen, audio, sensors and face ID. The right is reserved that changes can be made to the exact products covered under the extended warranty. To determine any technical fault while under warranty, devices will be subject to a diagnostics inspection to determine any associated technical faults.

4. What is not covered?

  1. No form of accidental damage is covered under the warranty, 12 months extended warranty
  2. A product that is not a registered device or where original proof of purchase cannot be supplied
  3. Warranty cannot be transferred in the event of the original purchaser selling the pre-owned product
  4. The warranty does not apply to cosmetic damage of the pre-owned product, including but not limited to scratches and dents, that do not otherwise affect the functionality of the Covered Device
  5. Any form of service performed that has not been carried out by a qualified Apple Authorised Service Provider (AASP) of which iStore is a member
  6. Any form of replacement parts added to the device which were added post sale and not installed by a qualified member from iStore which is is a Apple Authorised Service Provider (AASP)
  7. All warranty claims are subject to an internal assessment of the device by iStore
  8. Warranty does not apply to a device where a serial number has been altered, defaced or removed or has been modified without the written permission from the iStore
  9. The warranty under no circumstances covers a device which is lost or stolen
  10. The accompanying charging cable carries a 6 month warranty, not 24 months.

5. Your responsibilities

In order to receive service or support under the warranty cover, you agree to comply with the terms listed below:

  1. You will be able to provide a copy of your pre-owned product's original proof of purchase, if requested.
  2. You will provide information about the symptoms and causes of the issues with the pre-owned product.
  3. You will respond to requests for information, including but not limited to the Covered Device serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Device, any error messages displayed, the actions which were taken before the Covered Device experienced the issue and the steps taken to resolve the issue.
  4. You will follow instructions iStore gives you, including but not limited to refraining from sending iStore products and accessories that are not subject to repair or replacement service and packing the Covered Device in accordance with shipping instructions.
  5. You will update software to currently published releases prior to seeking service.
  6. You will make sure to backup software and data residing on the Covered Device. DURING HARDWARE SERVICE, iSTORE MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. iStore will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. iStore may install iOS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the iOS. Third party applications installed on the Covered Device may not be compatible or work with the Device as a result of the iOS update. You will be responsible for reinstalling all other software programs, data and passwords.

6. How to get cover

To obtain support for your pre-owned product, you can contact iStore Technical Desk by either visiting an iStore or booking a technical service online at https://www.istore.co.za/tech-support. You need to keep your extended warranty registration and the original sales receipt for your Covered Device, as they will be required if there is any question as to your Covered Device's eligibility for coverage.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ISTORE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED DEVICE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM CORE'S OBLIGATIONS UNDER THIS PLAN. CORE SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.